Business Administration Apprentice (Curriculum Support)

Introduction

The successful candidate will provide support for staff and students within the school of Vocational and Professional Studies. This will require dealing with general enquiries from students and parents, data processing, monitoring and reporting on attendance and assisting with curriculum initiatives in the area. 

About the Employer

Working at Chesterfield College means you join a team which is aspirational, driven and passionate about doing the very best for our learners and employers. Our learners are at the centre of all we do inspiring our mission statement “Inspiring futures, changing lives” and this extends to our colleagues as well.

What You'll Do

• Working as part of a team your focus will be the maintenance and production of accurate and timely information
• Provide administrative support to the team to a high standard of accuracy and presentation, to include producing general correspondence and reports, undertaking mail shots and the execution of general office duties
• Work effectively together with classroom based and work-based colleagues as one team, respecting and valuing each other to deliver outstanding services to students
• Support the department with the maintenance of timetable records, notifying the Curriculum and Timetabling Assistants of any changes in class times, staff or rooms, and ensuring that students are notified of changes affecting their classes in an effective and timely fashion
• Support managers and directors in accurate record keeping for students and staff teams
• Arrange room and IT resource bookings for meetings, events and other activities within the directorate, using central systems and process to record usage
• Reporting and follow-up of student attendance and absence, ensuring that teaching staff are notified in advance of class start times, and pro-actively following up unexplained absences
• Provide support for the setup and start of commercial courses within the directorate, ensuring that students receive excellent customer service during the enquiry, booking and delivery of the course
• Assist with the booking of transport and accommodation for trips and visits as well as ordering relevant resources for teaching and learning purposes
• Support marketing activity and provide support for the setup and promotion of directorate events, student led activities and stakeholder events as required
• Provide a central point of contact for students studying within the directorate, ensuring that messages to staff are effectively communicated, concerns are acted upon and that complaints are managed in line with college processes
• Produce letters, reports, minutes and other correspondence using a range of software, to a high standard of accuracy and presentation

You will work under the direction of the Curriculum Manager for Transition Programmes. Transition Programmes houses the colleges main SEND provision, and so the ability to communicate clearly and professionally, both in person and through other mechanisms, with both the students, and their parents and carers, is important. 

Training Outcome

Potential employment on completion of the apprenticeship for the right candidate or progression to a higher-level qualification.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 4/C or above
• Essential - GCSE - Maths - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday 08:30 - 17:00, Friday 08:30 - 16:30

Expected Duration: 1 Year 3 Months

Training Provider: CHESTERFIELD COLLEGE