Business Administration Apprentice (Apprenticeship)

Act as the first point of contact, meeting and greeting clients and visitors

Provide a professional and welcoming reception experience

Deal with both internal and external enquiries

Communication & Call Handling

Answer incoming calls promptly and direct them to the correct person

Take clear and accurate messages and ensure they are passed on efficiently

Mail & Office Support

Manage incoming post, including opening, date stamping, and distribution

Organise outgoing mail ready for collection

Support internal post collection and distribution

Administration & Document Support

Carry out general admin tasks such as photocopying, binding, and laminating

Assist with mail merges, document preparation, and file management

Maintain and update ledgers and internal records

Office Organisation

Ensure the reception area is clean, tidy, and well-presented

Maintain office supplies and ensure resources are stocked

Support the wider team with general administrative duties

Gain experience in a professional legal office environment

Develop key skills in administration, communication, and organisation

What we're looking for
Essential Qualifications

GCSE English and Maths - Grade 4 (C) or above

Skills & Attributes

Strong communication skills (written and verbal)

Good IT skills and confidence using computers

Excellent attention to detail

Strong organisational and time management skills

Customer-focused with a professional approach

Good problem-solving ability

Logical and methodical approach to tasks

Ability to work well within a team

Willingness to use initiative and learn

Personal Qualities

Friendly, approachable, and professional

Patient and calm under pressure

Non-judgemental and respectful

Reliable and well-presented

Able to work both independently and as part of a team

Additional Information
This role is based within a busy solicitor's office, so the successful candidate should be comfortable working in a professional and sometimes fast-paced environment.

Strong organisation, patience, and the ability to manage pressure are important, alongside the confidence to work independently when required.