Business Admin Operations Apprentice

Introduction

EKC Group have an exciting new position within their EKC Training Adult Operations team. The role will be to support the Operations Manager in providing an effective, efficient and comprehensive service.

About the Employer

If you're thinking about working with East Kent Colleges Group, we want you to understand what drives us. So, read on to find out why we're passionate about delivering outstanding outcomes for the communities we serve...

EKC Group is one of the largest further education providers in the South East, with more than 1,600 staff delivering education to 13,000 students. We are relentless in our drive to deliver an inspirational education experience for young people and adults across our family of six colleges, an alternative provision, and business unit for training adults and apprentices.

At the heart of everything we do is community, which is critical for us as one of the largest employers in East Kent. As an education provider, we're committed to ensuring the very best for students who choose to study with us, as well as providing opportunities for those who need them most.

What You'll Do

• To support the Operations Manager in providing an effective, efficient and comprehensive service, including supporting with answering telephone calls, emails and queries to the team from learners, employers and college staff using relevant software to maintain accurate records
• To ensure the appropriate administration is accurately completed in respect to enrolments, achievements, registrations, examinations and any other aspect of the student data records as directed by the Operations Manager
• To ensure the appropriate administration is accurately completed in respect to end point assessment for apprentices
• To support the monitoring of functional skills, additional learning support and learner attendance to maximise timely achievement and associated income
• To be responsible for maintaining accurate and up to date records of student data on the Corporate Student Data System, the College’s EPortfolio system and within learner files
• To help co-ordinate the issuing and collection of Commitment Statements and Learning Agreements to ensure that all students have valid evidence files in line with audit requirements
• To support quality assurance activities such as the administration of learner surveys and recording of destinations to maximise satisfaction rates and positive outcomes
• To be responsible for taking notes in meetings if an independent record is required, such as meetings with employers, students, parents, carers, staff
• To attend meetings that are business critical to this role
• To participate in and support College Enrolment Events, Celebration Events, Community Days and other associated activities

Training Outcome

• To move in to higher apprenticeships

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential - GCSE - English - 4/C
• Essential - GCSE - Maths - 4/C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 8:30am - 5pm.

Expected Duration: 1 Year 6 Months

Training Provider: EKC GROUP

This employer is part of the Disability Confident scheme, committed to employing disabled people.