Business Admin / Office Support Apprentice Based at Knowle Care Home

Introduction

Lotus Homecare is a trusted provider of high-quality homecare services, supporting individuals living independently and comfortably in their homes. We are passionate about delivering person-centred care and seek a Business Administration Apprentice to support our growing office team.

About the Employer

At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’. With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.

What You'll Do

As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration. 

• Answer telephone calls and respond to enquiries in a professional manner
• Maintain accurate records and care documentation (digital and paper-based)
• Support recruitment processes, including arranging interviews and referencing
• Handle correspondence via email and post
• Assist with compliance checks (e.g., DBS, training, right-to-work documentation)
• Update internal databases and systems
• Liaise with care staff and clients to support smooth service delivery
• Maintain confidentiality and follow data protection policies.

If you are committed and ready to take your first step into a real career with a fantastic close-knit team, then please apply now!

This apprenticeship and opportunity will be highly competitive, so please don’t miss your chance!

Training Outcome

• Further and higher skill development within the business
• Opportunity to progress into a permanent role upon completion
• Career development within the growing health and social care industry

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Compassionate
• Ability to work independently

Qualifications

• Desired - GCSE - Maths & English - A*-C/9-4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday Hours to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: RNN GROUP