Building Maintenance Surveyor

We are recruiting a Senior Building Maintenance Surveyor to play a pivotal role in our Crawley Homes division, our housing service managing over 8,000 homes, leasehold properties and supported housing. This is a high-impact leadership role where you will directly shape the quality, safety and reliability of resident's homes - ensuring services are responsive, well managed and rooted in genuine tenant trust and satisfaction. The role: You will lead and manage a team of three Building Maintenance Surveyors, providing hands on technical expertise, clear professional direction and empowering performance management that supports learning, accountability and continuous improvement. You will ensure that, as a team, repairs and maintenance services are delivered safely, compliantly and to a high standard, while keeping the tenant's voice central to service delivery. You will work closely with contractors, senior managers and residents to ensure the service responds effectively to Tenant Satisfaction Measures (TSMs), complaints learning and tenant scrutiny outcomes.,

• lead, support and performance manage a team of surveyors, including one to ones, performance and development reviews and day to day management
• oversee inspections, surveys and diagnosis of repairs, including voids, planned and cyclical works, mutual exchanges, damp and disrepair
• specify works, supervise contractors, certify payments and ensure quality and statutory compliance
• actively manage contractor performance, customer issues and service failures
• support the management of budgets and repair programme performance
• respond to complaints, disrepair enquiries and Housing Ombudsman matters
• drive service improvement by analysing tenant feedback, TSM results and tenant scrutiny recommendations
• support regulatory inspections and ensure the team understands and delivers regulatory and customer service expectations
• act as a senior point of contact for tenant focused service issues
  
  You will be an experienced Building Maintenance Surveyor with proven leadership skills and a strong commitment to customer service excellence. You will be confident engaging with residents, leaseholders and tenant scrutiny groups, and skilled in using feedback and performance data to improve service outcomes.
Experience within social housing is desirable, along with knowledge of leasehold procedures, damp and disrepair, and contractor led services.

A full and current UK driving licence will be a requirement of the role. Essential car user allowance payable. Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) will be a condition of employment.Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.