BSW SPA Team Leader

as a local subject matter expertSupport audits and ensure learning from incidents, Datix investigations and service user feedback is embedded into practiceCommunicate effectively with internal and external stakeholders, handling sensitive and confidential information with professionalism and empathyChair locality SPA meetings and ensure clear communication and information cascades across teamsWork flexibly and provide cover for colleagues as required to maintain service continuity and prioritiesPlease see job description attached for full details of the role.Package DescriptionAs a SPA and Business Support Team Lead, you'll be part of our valued team based at Peasedown - Unit 7. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:A salary of £31,057 FTE with access to our group pensionFree tea, coffeeand milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases

Step into a leadership role and help shape the future of our servicesWe are pleased to offer an internal opportunity for a motivated and experienced colleague to step into the role of SPA and Business Support Team Lead. This role plays a vital part in the day-to-day operational management of the SPA and Business Support teams within a defined locality, supporting both service delivery and team development.As Team Lead, you will provide line management to the Senior Community Health Navigators, overseeing workload allocation, performance management, absence management, regular one-to-ones, appraisals and training. You will be instrumental in supporting your team to deliver high-quality services and continuously improve ways of working.This is a fast-paced and rewarding role that requires strong organisational and communication skills, along with a proactive and collaborative approach as part of a wider team.You will have regular contact with clients and a range of internal and
external stakeholders, so confidence, excellent interpersonal skills and the ability to build effective working relationships are essential. A respectful and empathetic approach is key, as the role involves managing sensitive, complex and confidential information with care and professionalism.The successful post holder will communicate clearly and effectively across the organisation, demonstrating leadership, diplomacy and discretion at all times. This is an excellent development opportunity for colleagues looking to progress into a leadership role and make a meaningful impact within our service.Why apply?This is an excellent opportunity to take the next step in your career and have a meaningful impact on both service delivery and team development. As SPA and Business Support Team Lead, you will have the chance to build on your existing knowledge of the organisation, lead and support colleagues, and help shape how our services operate at a local level. The role offers valuable, like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each yearEssentialGCSE Maths and English at Grade A-C (or equivalent)Qualification in supervisory or line management or
equivalent experience (NVQ Level 4 or above)At least 2 years' administrative or clerical experienceProven experience of direct line management and leading a team or serviceHigh level of IT literacy, including Microsoft Outlook, Word and Excel, with accurate keyboard skillsStrong organisational, planning and prioritisation skills, with the ability to meet deadlines in a busy environmentExcellent communication and interpersonal skills, with the ability to engage effectively with colleagues and service usersAbility to work independently and as part of a multidisciplinary teamExperience collating and reporting performance data to senior staffAbility to handle sensitive information with discretion and maintain confidentialityExperience maintaining manual and electronic record-keeping systemsDesirableExperience working in health or social care settingsUnderstanding of medical terminology and clinical systems or databasesKnowledge of a wide range of office

leadership experience, regular stakeholder engagement and the opportunity to influence positive change, making it ideal for someone looking to grow, challenge themselves and contribute to ongoing service improvement within our organisation.What You'll Be Doing:Lead the day-to-day operational management of the SPA and Business Support teams within the localityEnsure services are delivered safely, efficiently and in line with clinical priorities, performance targets and customer service standardsMonitor resources, telephony activity, referrals and appointment scheduling, escalating risks as requiredWork closely with the Deputy Service Manager to identify service gaps, manage budgets, support performance reporting and respond to operational incidentsProvide direct line management to Senior Health Navigators, including recruitment, induction, workload allocation, performance and absence management, and staff developmentDevelop, review and maintain effective administrative processes, acting, proceduresMinute-taking experienceAbility to travel to other BSW bases as requiredAbout the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work