Brokerage Officer

This is a role where resilience really matters. Adult Social Care Brokerage sits at the heart of supporting people with eligible care and support needs. It's fast-paced, high-volume and often complex. You'll be juggling competing priorities, managing sensitive information and working to tight deadlines, all while maintaining strong relationships with social workers, care providers and internal colleagues. There will be pressure. Some conversations will be challenging. Plans can change quickly. That's why we're clear from the outset: this role requires emotional resilience, flexibility and the ability to stay focused and professional when things are demanding. But it's also a role with real purpose. As a Brokerage Officer, your work directly contributes to securing timely, appropriate and cost-effective care packages for people in Solihull. The impact of what you do is tangible and valued. About the role You'll support the prompt and accurate brokering of residential, nursing, home care, supported living and day opportunities, ensuring statutory responsibilities and financial regulations are met. You'll act as a key point of contact for care providers, building effective working relationships and helping to maximise engagement and value for money. You'll also:

• Liaise closely with social workers and providers to source care that meets eligible needs.
• Manage enquiries, resolve service requests and maintain accurate records and data.
• Negotiate with providers to secure best value, particularly for spot placements
• Contribute intelligence that helps identify gaps in provision and informs commissioning activity.
• Work collaboratively with Contracts and Quality Teams, sharing feedback on service delivery.
  
  You'll have a Level 3 qualification in a relevant subject (such as business administration) or significant administrative experience, alongside a strong commitment to customer-focused service delivery., Be experienced in organising and prioritising a varied workload under pressure.
• Be comfortable handling confidential and sensitive information.
• Have strong IT skills, including databases and Microsoft Office applications.
• Communicate clearly and professionally, both verbally and in writing.
• Demonstrate accuracy, attention to detail and sound problem-solving skills.
• Be resilient, able to respond calmly and effectively to challenging situations.
• Build positive working relationships with a wide range of stakeholders.
Experience within Adult Social Care or a brokerage setting is desirable but not essential., This role won't suit everyone - and that's okay. But if you're looking for meaningful work, can manage pressure with resilience and professionalism, and want to make a genuine difference within Adult Social Care, we'd welcome your application., This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We also understand that our employees want to do more than just work and encourage good work-life balance by offering a range of flexible working options; this is further supplemented by an extensive wellbeing offer, as well as a range of other benefits including staff discounts and access to the Local Government Pension Scheme.