British Sign Language (BSL) Interpreter - Work from home - Remote

on-demand interpreting sessions. /n /n /n Essential Duties and Responsibilities include the following: /n /n - Provide effective Video Remote Interpreting (VRS and VRI) /n - Support and model the company's mission and values /n - Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues /n - Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping /n - Demonstrate the ability to adapt quickly to new and changing technologies /n - Multitask between interpreting effectively and utilising calls /n - Participate in company sponsored training for Professional Development /n - Exhibit the ability to meet performance expectations with minimal supervision /n - Possess the ability to work effectively in a fast paced, dynamic environment /n - Demonstrate strong

interpersonal skills in all settings /n /n /n Essential Competencies: /n /n - Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions /n /n /n - Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. /n - Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. /n - Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and
identifying suitable solutions. /n - Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities /n - Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. /n /n /n What you get from us: /n /n - Perks at Work - Savings Discounts / Free Online Classes /n - Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice /n - Critical Illness - up to £10,000 /n - Cycle to Work Scheme /n - Eyecare support voucher /n - Holiday Purchase Scheme /n - Length of Service Awards /n - Workplace Pension /n - Monthly Inspire Awards - For the best of the best /n - Refer-A-Friend earns up to £1,200 for you /n - Monthly Wellbeing Webinars /n -
Dedicated Employee Experience Progress - Here to support TP journey /n /n /n The other important stuff: /n /n The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). /n If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: /n /n /n - Provide evidence of registration with NRCPD/RBSLI/SRLPDC /n - Identity check /n - Nationality and Immigration Status (including the entitlement to undertake the work we are offering) /n - Basic Criminal Records Check /n - Employment/Academic History Check - for a period three years leading up to your application. /n - We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study,
unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. /n /n /n Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. /n /n #Priority /n /n /n