Breast Screening Booking Clerk / Receptionist

Our Breast Screening Booking Clerk / Receptionist will provide efficient administration in all aspects of patient appointment booking and patient facing reception cover and all associated tasks with strict adherence and compliance to the National Breast Screening Service and Trust's Patient Access Policy. You will ensure that patients are treated with courtesy, dignity and respect.,

• Handling inbound and making outbound calls
• To always work in strict adherence and compliance to the National Breast Screening Service and the Trust Policies
• Booking, cancelling and rearranging of appointments
• To ensure the systems of managing appointments for patients who have failed to attend (DNA's) are in accordance with the Trust and Breast Screening DNA policy
• Checking patients in for Outpatient appointments
• Management of patient notes (tracering, requesting, etc.)
• Associated administration tasks
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To always uphold the Trust Values, The Breast Care Unit has a very close overall team with excellent communication and working relationships between our sub-teams of Radiology, Nursing, Surgical and Administration. This ability to work seamlessly together towards our objectives is the foundation of our success and fosters the excellent reputation our team has throughout the Trust, · To use NHS computer systems to their full potential to include registration of patients, altering/booking of appointments, ensuring clinic attendances /outcomes are completed
· To ensure that telephone calls are answered quickly and according to Trust and Screening guidelines · Dealing with patients queries and concerns on the telephone, negotiating appointment dates and time. · To request/send imaging from/to other hospitals and breast screening units. · Preparation of disclaimer letters for women who wish to be permanently ceased from the breast screening programme. · Preparation of clinics on a day-to-day basis. · To respond accurately and with courtesy to enquiries from patients, staff and the public. Referring enquiries to other professionals as appropriate. · To ensure that all NHSBSP, and Trust standards and protocols are followed and that targets are achieved. · Communicate with all grades of staff effectively, both in writing and verbally on a daily basis Receptionist Duties · Ensure the outpatient booking and reception process is managed in line with the Standard Operating Procedures in accordance with the Trusts Patients Access Policy. · To answer telephone enquiries in an efficient manner and ensure appropriate follow through, using initiative to deal with all enquiries either verbally or in writing. · To register patients on PAS, make appointments and deal with queries from both patients and staff, adhering to the Trust's Patient Access Policy. · Maintain accurate tracer records or patients notes as required. · To ensure the next day's clinics are set up with all notes available at the end of the day. · Arrange follow up appointments for patients either booked with a mutually agreed date or placed on pending lists. · Any other appropriate duties/tasks as requested by Management. · To work closely and communicate with all grades of clinical and administrative staff within the Trust. To liaise with patients, GP's and other external agencies. You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people. If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts. IMPORTANT INFORMATION + We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly. + Please read the job description carefully and tailor your application to reflect the requirements of the role. + Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website. + Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly. + Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band. + If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion. + It is your responsibility to ensure the timely receipt of appropriate references. The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.