Breakfast Manager

Reporting To: Food & Beverage Manager Number of Reports: 12 Primary Purpose: To ensure the smooth planning and organisation of the Breakfast service within the Waterside Restaurant and Bar., Reporting To: Restaurant Manager Number of Reports: 12 Primary Purpose: To ensure the smooth planning and organisation of the Breakfast service within the Waterside Restaurant and Bar., To lead and direct the team in order to reach the objectives and high standards of performance. To train and develop the breakfast team to deliver a high level of standard. Oversee and greet morning conferences in the absence of the events manager and Supervisor. To constantly be aware of the business demands and organise the department to meet cope with those demands Encourage a good team spirt and promote good communication between staff members in order to maximise customer service and guest experience To train and develop staff's awareness of constantly changing guest needs To continually strive to improve the standards of customer service within the department To identify potential sales opportunities within the department, ensuring that all staff have a through knowledge of the menu and wine list to maximise sales. To be fully aware of cash handling procedures and ensure accuracy when cashing up at the close of day To be aware of variable costing of items with the department, and ensure wastage is kept to a minimum All stock levels are maintained Ensure that all staff rotas are produced on a weekly basis and that there is optimum coverage at peak times whilst keeping within planned budgets set by the company. To undertake any other duties requested by management To comply with all legal requirements in respect of health, safety and welfare of staff and customers Ensure all staff of the company attend all relevant training and communication meetings, for which advance notice will normally be given All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities Ensure all staff maintain a high level of personal hygiene and within the department at all times This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager. All staff Key Performance Measures Our values underpin everything we do here at Ufford Park and staff should ensure that these are at the fore front of what they day to day. To focus on the guest experience at all times and continually strive to delight time after time To see each guest as part of a long-term relationship not a onetime event To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with To encourage our team to contribute to excellent working conditions for all To gain a reputation for delivering financial performance and being consumed and enthralled about business.

High standards of presentation and organisation Great attention to detail Excellent written and verbal communication skills Ability to create efficient staff rotas in line with business demand and budgets Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks. Team work Ability to understand peaks and troughs of industry and work within a budget Attitude Confident and respectful Friendly, charming and informative Passionate about Customer Service Positive can-do attitude High standard of personal appearance Respectful Conscientious Approachable and supportive,

• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• GCSE English grade C /4 or above
• Experience working in hospitality or events
• Experience of working to service delivery standards
• Experience of reviewing and changing working methods for best practice.
• Customer-service experience.
• Experience of dealing with Customer complaints
• Experience of managing a team Knowledge of correct and effective recruitment practices
Desired Criteria
• Willingness to undertake further training.
• Microsoft Excel Intermediate level
• Experience of using Res-Diary; Ez-runner; Rezlinx;
• Experience of coaching and mentoring
• Knowledge of Fourth Hospitality System Coaching and mentoring
  
  LQ is a family run, collection of quality destination led Hotel Resorts.
  
  LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends Free onsite parking Progression and career development opportunities. Pension Scheme Free staff meals Free gym membership Access to wellness programmes Share of Resort's service charges on monthly basis Extra days holiday after 2 years