Brand Ambassador - Operations PART TIME

The Brand Ambassador of Experience is responsible for creating highly engaging customer journeys. Canadian Warmth "Expertise in any recommendation, warmth in every interaction" is how Canada Goose brings those journeys to life. This is primarily achieved by creating exceptional customer journey's that are genuine and authentic. This includes displaying compelling selling behaviours, executing with operational excellence, and being a steward of the Canada Goose culture. Responsibilities Customer Experience:

• Deliver a superior customer service journey reflective of Canadian Warmth
• Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively
introducing new, underperforming, and strategic categories
• Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle
brand
• Resolve customer issues through a customer centric lens by investigating opportunities and
developing solutions
• Create and foster lasting customer relationships through consistent communication and use of
Canada Goose tools Engagement:
• Foster an inclusive and diverse working environment
• Participate in all educational initiatives and strategies
• Actively seek feedback to improve performance and foster growth
• Contribute to a positive store environment through effective communication and teamwork
• Demonstrate values and behaviours reflective of Canada Goose's culture
Operational Excellence:
• Excellent execution of all operating standards
• Accurate and efficient use of register systems in compliance to Canada Goose standards
• Maintenance of sales floor and stock room inventory
• Assist in the receiving of shipments
• Disciplined organization of stock room and non-merchandise areas
• Partake in weekly cycle counts & periodic inventories
• Support in the upkeeping overall physical store maintenance and cleanliness standards
• Consistent use of strategic tools - communications platform, payroll/schedule tools, queue
management, learning management, virtual appointment platform


• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and
holiday)
• Ability to work efficiently in a fast-paced and team orientated environment
• Excellent communication and interpersonal skills
• Self motivated, able to work independently and know when to seek guidance
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset
• Proficiency in local language (store location specific). Confident oral skills in a second language is
highly desired
• Ability to establish and maintain strong interpersonal relationships
• Work with empathy and respect - with both colleagues and guests
• Excellent attention to detail, takes initiative, and promotes a positive working environment
• Strong time management and organizational skills, ability to multi-task in a fast-paced
environment
• Ability to conduct oneself in a professional and luxury manner while on the sales floor, phone
and/or whilst interacting with clients
• Customer centric and goal focussed- must be passionate about driving performance through
internal KPI's and possess an adaptable approach to selling
• Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic,
passionate, relentless, and entrepreneurial Previous experience in a customer facing role preferred
• Experience working with luxury lifestyle brands is an asset
• High-volume traffic experience is an asset