Branch Operations Supervisor New London, England, United Kingdom

Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone. The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution. The Role The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support). This role is 70-80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness. Moreover, the City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending. Key Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance);
• Track daily KPIs;
• Promote ancillary products through value-based selling;
• Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
• Promptly elevate complex technical or mechanical problems to regional servicing teams;
• Maintain complete accuracy of fleet status and readiness in the operational systems;
• Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
• Oversee the preparation and presentation of RVs for sales appointments;
Practical Requirements
• Able to lift or move light-to-moderate items (10-15 kg) and able to stand, walk, and move across the depot for long periods;
Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10-15 kg);
• Comfortable working indoors and outdoors in varying weather conditions;
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
• 4-6 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
• Strong hands-on operational capability, with the ability to step into daily depot workflows;
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
• Driving License (Category B) required;
THE INDIE COMMITMENT!
• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;
Are you ready to Go Indie? When you apply to a job on this site, the personal data contained in your application will be collected by Indie Campers ("Controller"), which you contact regarding this topics by emailing . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Your personal data will be retained by Controller for two years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.


• Able to lift or move light-to-moderate items (10-15 kg) and able to stand, walk, and move across the depot for long periods;
Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10-15 kg);
• Comfortable working indoors and outdoors in varying weather conditions;
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
• 4-6 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
• Strong hands-on operational capability, with the ability to step into daily depot workflows;
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
• Driving License (Category B) required
  
  Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania