Box Office Sales Advisor

You'll report to the Sales & Ticketing Manager. You'll also work closely with the Deputy Sales & Ticketing Manager, Box Office Sales Advisors and wider venue team.

Please note, your role may involve working with children or vulnerable people.

Key responsibilities

Maximising sales for the show via counter sales, access bookings and trade sales.

To manage the Box Office inbox, responding to all customer enquiries effectively and efficiently, redirecting enquiries to other departments as appropriate and actively promoting excellent customer care.

To manage a Group trade sales, responding to agent requests and processing Group trade ticket sales, whilst adhering to show specific procedures and gaining knowledge of all relevant offers and exclusion dates.

Working productively under reasonable levels of pressure and completing tasks within specified deadlines.

Maintaining fruitful working relations with producers, their agents and internal customers.

Providing accurate sales and marketing reports on request. Circulating performance returns to all authorised parties.

Executing ticket agency administration in line with Company procedure.

Co-operating with other Box Office Sales Advisors in sharing the tasks and duties required to run an efficient Box Office.

Working independently and taking initiative to make decisions in line with producer and company policies unaided.

Maintaining ATG Entertainment standards of Customer Care. Actively promoting ATG through the sale of tickets, packages and incorporating ATG values to ensure that you thrive, connect, dare and perform in your everyday work.

Ensuring that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.

The role will continue to uphold ATG Entertainment 's core values by:

Interacting with all customers, agents, producers, company members and colleagues with a cheerful and helpful demeanour.

Addressing how we operate critically and putting forward suggestions for areas of improvement to streamline processes and uphold the smooth running of the department. We embrace creativity and encourage all members of the Box Office to be vocal and supportive of one another's ideas.

Treating all customers as VIPs, conveying enthusiasm for our show, tickets and packages.

Embracing the fast-paced environment of the Box Office, approaching all tasks with adaptability and accuracy. As an ambassador for the venue and the visiting production, you will present a professional appearance at all times and be able to convey your passion and enthusiasm whether in person, in writing or over the telephone to key contacts and customers.

We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.

Essential

Attention to detail.

Excellent communication skills.

Proficient in Microsoft Word/Excel and Outlook.

The ability to act on your own initiative.

A confident sales demeanour.

Desirable

Knowledge of the Audience View ticketing system.

Prior experience in Box Office.

Fast learner.

Team player.

Energetic.

Passion for theatre.

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

THRIVE doing what we love (with passion and dynamism)

CONNECT through every act (with collaboration and kindness)

DARE to do different (with curiosity and courage)

PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.

Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.

Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.