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Bookings Coordinator / Customer Service Advisor

Nuffield Health, Chester

Bookings Coordinator / Customer Service Advisor

£25038

Nuffield Health, Chester

  • Full time
  • Permanent
  • Onsite working

Posted 5 days ago, 19 Apr | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 8bfa84df511c43a1832fa7fdd3a3c97d

Location ref: Chester

Full Job Description

  • Handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
  • Ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
  • Support our PMI and Self paying patients with queries, face to face and over the telephone.
  • Liaise with the Theatre Manager, Outpatient Manager, Patient Services Manager and Pre-op Lead to ensure efficient running of the day to day bookings process.
    • To succeed as a Bookings Coordinator/Customer Service Advisor you will need:
  • To be a commercially minded person with drive and plans in place to ensure success.
  • Be responsible for effective prospecting and managing opportunities throughout the entire bookings process utilising customer relationship and systems effectively.
  • To champion the customer experience in the hospital and work with colleagues to deliver a strong customer focused mind-set to bring the best of Nuffield Health to every customer.

    At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you., We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.
    • Chester, The Grosvenor Hospital The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our wonderful team of clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds the highest standards for patient care where staff ratios are not compromised. Care delivered the way it should be. Find out more about our hospital here. https://www.nuffieldhealth.com/hospitals/chester Join Nuffield Health and create the future you want, today. Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

Direct job link

https://www.jobs24.co.uk/job/bookings-coordinator-customer-service-advisor-126712845

About this company

Nuffield Health

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