Bookings Administrator

We have an exciting opportunity to work as part of our bookings and events team to help deliver a quality service to our advanced booking clients. The successful candidate will be responsible for a range of administration tasks associated with block bookings, events and conference bookings and group climbing. The main purpose of the role will be to liaise with customers, partners and internal departments to ensure all booking enquiries are dealt with professionally and efficiently, are run smoothly and that a first-class customer experience is provided at all times.

The Bookings Administrator will demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality and customer-oriented service to all customers of the Sports Village through implementation of agreed operating procedures and standards, ensuring that the customer is at the heart of every decision. You will also be responsible for credit control and timely invoicing of clients ensuring all relevant details are inputted into our bookings CRM system., For an informal discussion about this exciting opportunity, please email Carla Burkitt, Events, Bookings and Courses Manager.

We are looking for a self-motivated individual with good IT skills and excellent interpersonal and written and verbal communication skills. You will have a good understanding of and interest in sports and the industry and typical requirements for customers booking sports facilities/events and excellent customer service skills. You must have the ability to juggle multiple tasks and work under pressure and be able to work on own initiative and as part of a team. You will have experience of working in a customer service environment and administration and telephone handling experience. Proven ability in administration and office procedures and good knowledge and experience of administration processes is essential., You will be educated with a minimum of GCSE's at grade C/4 or above including Maths and English, or equivalent proven experience. A-level/BTEC National Diploma or equivalent - preferably in a related area is desirable.

Free Gym Membership

Up to 26 days annual leave per year, plus 8 Bank Holidays

Annual performance related bonus

Sick pay & pension scheme

Unrivalled training and development opportunities

UNiDays, TOTUM (formerly NUS Extra) and Galleria discount cards

Discounted travel on UNO buses

Staff social events

1 hour a week paid exercise time

And much more…, Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts