Booking Administrator

We are looking to recruit 3 WTE Booking Administrators to provide comprehensive administrative, booking and customer service support to facilitate efficient access to outpatient services in accordance with Trust, departmental and national standards., The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. The overall activities of the post-holder will include:

• Work effectively as a team member.
• Supervise the day-to-day workload of Band 2 booking support staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Use own initiative to meet tight deadlines.
• Maintain accurate electronic filing systems.
• Ensure patient appointment information is up to date and accurate with continuous administrative validation using standard protocols.
• Coordinate, book, amend and cancel outpatient appointments using Trust systems and agreed booking procedures.
• Support the effective utilisation of clinic capacity by identifying vacant slots and liaising with the specialty team to assist with the management of appointment schedules.
• Liaise with patients regarding appointment arrangements and booking enquiries.
• Arrange interpreters, transport and additional services required to support attendance at appointments.
• Escalate booking concerns, clinic capacity issues and pathway delays to the appropriate teams and managers.
• Assist in reducing avoidable appointment waste through proactive administrative support.
  
  The post holder will facilitate coordinating appointments, maintaining accurate patient records, communicating effectively with patients and clinical teams and supporting the effective utilisation of clinic capacity. The post holder will support the implementation of new and revised booking processes. As these processes become established, the role will evolve to focus on the ongoing administration, monitoring, maintenance and continuous improvement of standardised booking procedures, supporting consistent delivery and sustainable operational performance across the Trust. The role also involves supervision of the day-to-day workload of Band 2 booking support staff.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence®designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.