Bike Activity Lead

The Bike Hire Lead is responsible for the safe, reliable, and efficient operation of the bike hire fleet. The role leads on mechanical standards, inspections, servicing, fault resolution, and record keeping, whilst supporting day-to-day bike hire operations, customer safety, and experience. This position provides technical leadership and ensures all bikes, PPE, and related equipment always meet company safety and quality standards., Bike Hire Lead & Site Management Support
Act as the technical lead for the bike hire activity on site.
Day to day management of site bikes team. Support, mentor & train team members where required.
Ongoing collaboration with the Site Management Team to review the commercial impact of the hire offering and adapt the operation as needed.
Ensure staffing levels and schedules are tailored to daily operational requirements, including effective management of breaks and shift timings in collaboration with the Site Management Team.
Monitoring future availability on the booking system and flagging/taking action as agreed with the Site Management Team.
Responsible for completing end of day reports, handover notes, daily, weekly, monthly tasks & reports as laid out by the Site Management Team and Operations Manual.
Work closely with Site and Duty Management & where required support the rest of the site in their operation.
Bike Maintenance & Fleet Management
Lead inspection, servicing, repair, and ongoing maintenance of the bike hire fleet.
Ensure bikes are maintained in a safe, serviceable condition in line with company standards and manufacturer guidance.
Diagnose and repair mechanical faults efficiently.
Maintain accurate service, inspection, and repair records.
Identify preventative maintenance needs and recurring issues.
Maintain workshop areas, tools, and spare parts stock.
Actively promote the sale of ex-hire fleet in off-peak season to ensure a continued health of the current fleet offering.
PPE & Equipment
Inspect, issue, fit, and maintain PPE used for bike hire.
Ensure PPE is compliant, serviceable, and correctly recorded.
Report faults promptly and maintain inspection records.
Health & Safety
Always demonstrate exemplary Health & Safety standards by following safe systems of work as outlined in your training and in the operational manuals.
Ensure your own safety and those with whom you are working
Ensure safe operation, use, and storage of all equipment.
Record, report and investigate accidents and incidents consulting with the Duty Manager and/or Duty Operations.
Ensure customers complete relevant paperwork and comply with company rules and policy.
Remain up to date with emergency procedures and site safety files.
Customer Experience
Welcome customers and provide customer WOW whilst you prepare them to take part in their activity
Deliver the adventure, ensuring an amazing customer experience
Instruct and brief customers in the safety procedures and the safe way of using the bikes.
Do everything within reason to minimise customer complaints and maximise satisfaction, attempting to resolve issues at site.
Assist with customer enquiries and resolve issues where possible.

A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!
Safety conscious frame of mind, with a professional outlook
Ability to work under own initiative without supervision - there's always someone around to help if you do need support
Thrives when having responsibility and managing/co-ordinating a team and site activities
Enthusiastic leader and mentor who can collaborate with colleagues in a dynamic and changeable work environment
Excellent interpersonal and communication skills
High standard of personal hygiene and appearance
A cheerful disposition, even when under pressure
Must be able to demonstrate attention to detail and ability to diligently follow procedures
Must be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
Able to perform all physical duties (with reasonable adjustments where required)
Must like working outdoors
IT Literate
Desirable
Experience in a bike hire or outdoor leisure environment.
Bike mechanics experience. Ideally certified mechanics training such as Cytech, Velotech, City & Guilds, Cycle Systems Academy, The Bike Inn.
2-day First Aid at Work or equivalent certificate
Leadership or mentoring experience.
Experience contributing to risk assessments or safety documentation.
Coaching and training experience.

Go Ape is the UKs number 1 adventure company with locations nationwide and multiple activities. We've been providing adventures since 2002 and have welcomed over 10 million customers, but we're not done yet and have big ambitions for the future.
Go Ape is now Employee Owned that means every Go Ape employee whether full time, part time or a seasonal worker are now co-owners of the business. As a co-owner you will be empowered to voice your opinions and ideas through an elected Employee Council and have a real say in helping to shape the business.
Joining Go Ape you'll feel a great sense of camaraderie and connectedness within the teams, and we're committed to training you to our high standards with Go Ape's in-house training programme - a mixture of online and practical development.
We promise that your time with Go Ape will be rewarding and memorable and that (if you don't return next season - many of you will!), you'll leave with a whole bunch of enhanced skills to take to your next role. You'll be more confident, qualified, assertive, able to make decisions and communicate with people of all backgrounds - not to mention the first-class customer service skills!

Training Package - we offer an extremely comprehensive online and practical training package to ensure you succeed in your role - you'll gain lots of useful transferable skills including Health & Safety, operations, customer service and communication skills.
Expeditions & Naturally Powered Days - we arrange multiple subsidised adventure trips each year such as caving, hiking, cycling, kayaking and climbing. Join the fun closer to home in the UK or on one of our further flung Moroccan trips mountain climbing!
Co - Owner Council - you'll have a voice through our Co-Owner council, our council is formed of 20 representatives from across the business. They work on projects such as pay, benefits, environment & social initiatives and charity
Flexible Working Hours and Contracts - a wide range of contracted hours are available. Weekend and bank holiday are standard working days. Fixed term contracts will ordinarily end in early September
Give As You Earn Do the right thing - donate to charity direct from salary whilst saving on tax and national insurance
Employee help line Free confidential advice - Family, Health, Life, Money, Work
Free Go Ape! Immediate family, plus one go free - everyone else 20% off
Pension Scheme - employers contributions matched to 3%
Retail & Leisure discounts
Go Ape Foundation
Volunteering Days - you'll have the opportunity to apply for paid time off to volunteer on local social and environmental community projects
At Go Ape we have a full on-line training platform to help you build the knowledge and skills you require to excel in the role. We'll also offer you practical face to face training at the start and throughout your Go Ape journey which will be assessed as you go.
Here are some of the skills you'll learn whilst working with us -
Customer Service
Being able to take instruction, give instruction and follow procedures
Teamwork
Risk assessments and accident reporting
Communication both written and verbal
Local Marketing and Partnerships
Confidence, independence and more!
COMPANY ETHOS
Our Values
Keeping the adventure in adventure
Encouraging 'I can't' to become 'I can'
Always seeking to be two steps better
Zero risk equals zero development
To challenge, surprise and excite
Build in customer delight
Be socially and environmentally responsible
Create worthwhile, rewarding jobs
Do the right thing
Our Mission
To be the best Adventure Leisure company on the planet (where you can be home in time for tea)
Our Vision
"Creating adventures; encouraging everyone to live life adventurously"
If you feel as strongly as we do about encouraging everyone to live life more adventurously then this could be the perfect environment for you to work in!
At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust.
Diversity, equity and inclusion matters at Go Ape. We have a working environment where we value and respect every individual's unique contribution, enabling all of our co-owners to thrive and achieve their full potential.
Our Glassdoor rating for Diversity & Inclusion is 4.8 out of 5, this is above the average for our industry and a company of our size.
As well as providing training, we issue a survey to our new co-owners at Go Ape to support us in monitoring equality, diversity and inclusion in the recruitment and onboarding process. We are pleased to hold a score of 4.88 out of 5 in response to the following question 'On a scale of 1 - 5, how accurate would you say the following statement is 'I feel welcome at Go Ape' (5 being very accurate)'.
As the above illustrates, we are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We will consider reasonable adjustments for all our roles.
Please note that all offers are subject to acceptable Right to Work documents being provided.