Bereavement Services Administrator

We are seeking a Bereavement Services Administrator to support a local authority bereavement service in Reading on a temporary basis. This is a vital, public-facing role, requiring sensitivity, accuracy and professionalism while supporting residents during difficult times. You will be responsible for administering burials, cremations and memorials, ensuring all applications and records comply fully with relevant legislation and council policies. Key responsibilities

• Ensure burial, cremation and memorial applications comply with statutory burial and cremation laws
• Prepare all paperwork for burials and cremations with a high degree of accuracy and attention to detail
• Administer and process Book of Remembrance requests, general enquiries, memorial sales and records
• Process applications for memorial mason licences, ensuring compliance with national standards and council policy
• Take bookings for services and memorials using the service booking system
• Provide a high standard of customer service to all clients and stakeholders in a sensitive and professional manner
• Manage financial transactions including fee collection, cash handling, card payments and banking, in line with audit and corporate procedures
• Provide a research service to members of the public seeking grave records, burial dates and historical information
  
  Experience working within bereavement services or another sensitive service environment
• Experience in a busy, customer-facing role, demonstrating empathy, patience and strong interpersonal skills
• Strong administrative experience, including handling confidential information
• Excellent attention to detail, accuracy and the ability to meet tight deadlines
• Confidence managing financial transactions in line with formal procedures