Benugo - Café Team Leader - Victoria & Albert Museum

We're looking for a full time Team Leader to help lead our amazing crew at Victoria & Albert Museum Cafe and ensure our guests have a memorable dining experience every time! What You'll Do:

• Lead, motivate, and mentor a team of front-line staff to provide top-notch service.
• Oversee day-to-day operations, ensuring everything runs smoothly.
• Maintain a positive, energetic atmosphere for both staff and guests.
• Handle customer concerns with professionalism and care.
• Ensure food quality and safety standards are met consistently.
• Work closely with the management team to achieve goals and exceed expectations.
  
  About the Team Leader role:
• Previous experience in a supervisory or leadership role in a hospitality setting.
• Excellent communication and people skills.
• Ability to handle fast-paced environments with ease.
• Strong problem-solving skills and a proactive attitude.
• A genuine passion for hospitality and guest satisfaction.
  
  When we founded Benugo 25 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.
This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world's best loved public spaces and visitor attraction.

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:
• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate
• Life Assurance
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Hapi app) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders