Benefits Team Manager

We are looking to appoint a Benefits Team Manager to manage one of our BenefitsTeams.

• The post-holder is responsible for the day-to-day management, supervision and
operation of a designated team of Benefits Officers and or Senior Benefit officers/Benefit Support Officers.
• The post-holder is responsible for close liaison with the Benefits Manager to ensure
an efficient and effective service is always provided.

Ideally you will have a background in council tax although training will be provided.

Shropshire Council is a unitary authority which serves the rural county of Shropshire.One of the most important things about working here is the knowledge that you'reworking to help others and the real sense of achievement and purpose that brings.The people of Shropshire are rightly proud of their county's assets, its natural beauty,its history, its diverse economy, its vibrant culture.About the Revenues and Benefit ServiceShropshire Councils Revenues and Benefits Service is undergoing an excitingtransformation.We are looking to recruit into a number of key roles in order to reinvigorate andredesign the support we offer to the Council and the residents of Shropshire.The teams are moving to a new hybrid way of working with a requirement for bothhome and office work, to create a professional culture that aligns with a proper homelife working balance.What we doThe Revenues and Benefits service sits within Finance. The Revenues and BenefitsService provides a wide range of services on behalf of the Council that affect the livesof every household and business in the county as well as the many customers payingfor the services provided by the whole of the Council.The Revenues and Benefits Service provides the following statutory services: -,
• Council Tax billing, collection and advice. This includes assessment of Council
Tax liability, discounts and exemptions for over 152,000 properties and collection of around £284 million per annum
• Non-Domestic Rates billing, collection and advice. This includes assessment of
business rates liability, reliefs and exemptions for over 12,500 business premises and collection of over £90 million per annum
• Assessment and Payment of Housing Benefit and Council Tax Support to over
20,000 claimants

We value our employees and offer staff rewards and plenty of opportunities forpersonal development, apprenticeships and career progression including:
• Generous annual leave commencing at 28 days increasing with service to 33
days (pro rata for part time). With additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts and salary
sacrifice schemes (cars, bikes, AVCs)
• Employer contribution Pension Scheme Shropshire County Pension Fund
• Supportive carers and parental policies (maternity, paternity, adoption leave,
special leave)
• Many opportunities for flexible and agile working, we offer a hybrid model of
working to promote flexible working around personal and family commitments.Shropshire Council Job Advert - 2025 v3.0