Benefits Systems and Control Officer

Are you an experienced local authority benefits professional with strong technical skills and a passion for accuracy, continuous improvement and delivering excellent services to residents? If so, we'd love to hear from you.

This is a key role responsible for supporting and developing our benefits systems, ensuring data integrity, delivering statutory reporting requirements, and providing expert technical advice across the service.

Working closely with colleagues, stakeholders, suppliers and partner organisations, you will help ensure our Housing Benefit and Council Tax Support systems operate effectively, remain compliant with legislation, and continue to evolve to meet changing business requirements.

This is an excellent opportunity for someone with experience in Housing Benefit and Council Tax Support who enjoys problem-solving, working with data and driving service improvement.

Why Join Us

As a Benefit Systems and Control Officer, you'll play a vital role in ensuring our Revenues and Benefits service remains accurate, compliant and efficient. If you're looking for a role where your technical expertise, analytical skills and commitment to excellence can make a genuine difference, this could be your next opportunity.

Working as part of a small specialist team, you'll share knowledge, learn from colleagues and support one another. We value open communication and welcome your ideas and experience to help solve problems, improve services and shape how we work.

What you'll be doing

Supporting and maintaining Revenues and Benefits systems, managing user access and controls, and resolving technical issues.

Ensuring data accuracy and delivering reconciliations, statutory returns, subsidy submissions and performance reporting.

Supporting system upgrades, testing and digital transformation.

Providing technical guidance and training, and working with colleagues, suppliers and partners to support effective service delivery., This position will be based at our Horncastle office, but there might be occasions where there is a requirement to travel across all three offices.

Has experience in Housing Benefit and Council Tax Support and a good understanding of processes and legislation.

Has data management and administration experience, along with excellent IT skills, including a good working knowledge of Microsoft Office applications.

Has strong analytical and problem-solving skills with the ability to interpret and confidently present data and management information.

Manages competing priorities and consistently meets deadlines.

Shows initiative, accountability and commitment to continuous improvement.

Works effectively both independently and as part of a team., The interview will consist of a combination of questions and assessments designed to evaluate technical knowledge, problem-solving ability, analytical skills and communication effectiveness.

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: "Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues."

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.

What do I get in return?

Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.

Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.

Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives

Career progression- Opportunities for professional growth and development

Want to find out more?

View our corporate video

Visit our website

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.