Benefits Caseworker
Colchester City Council, Lexden, Colchester
Benefits Caseworker
Salary not available. View on company website.
Colchester City Council, Lexden, Colchester
- Full time
- Temporary
- Remote working
Posted 6 days ago, 15 Aug | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 2fb557d3f6174d28ab645e0dc9113836
Location ref: Lexden, Colchester
Full Job Description
Benefits Caseworker
CAPTION:
- Company: Colchester City Council
- Salary: £29,319 - £30,616
- Hours: Full-time
- Location: Colchester, CO3 3WG
- Working pattern: Hybrid - 3 days remote
- Job type: Temporary
- Posting date: 6 Aug 2026
- Closing date: 20 Aug 2026
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Summary
- Working hours: 37 hours per week
- Contract type: 12 Month Fixed Term (Maternity Cover)
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council are seeking a Benefits Case Worker who has a good awareness of Housing Benefit, Local Council Tax Support and Universal Credit processes and regulations. You will also have positive communication skills, ability to work as part of a team but also individually and be able to work to performance goals.
Duties of the role
As an essential member of the Benefits Processing team, you will be able to work in a team administering claims for Housing Benefit and Local Council Tax Support, assess and calculate new claims, changes in circumstances, handle compliance anomalies as well as answer and resolve at first point of contact direct customer queries. You will also be able to carry out duties in respect of non-payment of Housing Benefit overpayments.
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#s1-Gen
The Council are seeking a Benefits Case Worker who has a good awareness of Housing Benefit, Local Council Tax Support and Universal Credit processes and regulations. You will also have positive communication skills, ability to work as part of a team but also individually and be able to work to performance goals.