Benefits Assessor

As a Benefit Assessor, you will play a vital role in supporting financially vulnerable residents. You'll interpret and apply complex benefit legislation to determine accurate awards, identify and prevent fraud and error, and ensure that public resources are used effectively to help those most in need.,

• Accurately assess and process Housing Benefit, Council Tax Reduction, and Discretionary Award claims in line with legislation, guidance, and local policy.
• Provide excellent customer service by explaining complex information clearly and compassionately to residents.
• Analyse financial and personal information to make informed and evidence-based decisions.
• Manage a varied caseload effectively, maintaining high levels of accuracy while working to deadlines.
• Contribute to continuous service improvement and uphold high standards of integrity and professionalism.
• Work both independently and collaboratively as part of a supportive and high-performing team.
  
  Do you have a passion for helping people and delivering high-quality public services?
We are looking for motivated and detail-focused Benefit Assessors to join our team (experience within a benefits environment preferable, but not essential) You will be responsible for processing Housing Benefit, Council Tax Reduction, and Discretionary Award applications accurately and efficiently, ensuring fair outcomes for residents while safeguarding public funds.,
• Proven experience in assessing Housing Benefit, Council Tax Reduction, and Discretionary Awards, with a strong understanding of relevant legislation and policy.
• Demonstrated ability to deliver accurate and efficient assessments under pressure.
• Strong communication skills - able to explain complex information clearly, both verbally and in writing.
• Excellent organisational skills with the ability to prioritise tasks and manage workload effectively.
• Commitment to providing outstanding customer service and supporting continuous improvement.
Desirable Skills
• Experience using NEC Revenues and Benefits, NEC Document Management System, and Microsoft Office applications.
If you are passionate about making a difference in your community and have the skills and experience, we're looking for, we'd love to hear from you.

Top tip when applying - As we've got a new recruitment system the application process has changed a little and we hope you'll like it! You'll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you've received from us and manage communication preferences, manage your interview bookings and offer information if successful. About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents