Benefits Assessment Officer

As a Benefits Assessment Officer, you'll play a vital role in supporting Exeter's residents by ensuring they receive the financial assistance they're entitled to. You'll be responsible for assessing claims for Housing Benefit, Council Tax Support, and other welfare-related schemes, applying legislation and local policy accurately and fairly. This is a fast-paced, detail-oriented role where your decisions directly impact people's lives.
You'll be expected to manage a varied caseload, communicate clearly with customers and stakeholders, and maintain high standards of accuracy and integrity., You're someone who thrives on making a difference. With a keen eye for detail and a methodical approach, you're confident working with complex information and legislation. You'll have experience in benefits administration or a similar field, and be comfortable using IT systems to process claims and maintain records. Strong communication skills are essential-you'll be explaining decisions to customers, often in challenging circumstances, so empathy and professionalism are key. You're also a team player who's adaptable, resilient, and committed to delivering excellent public service.
About the team:
You'll be joining a supportive and knowledgeable team within the Finance service, where we work closely with colleagues across the council and external partners to ensure residents receive timely and accurate support. The team is experienced, friendly, and committed to helping each other succeed. We value learning and development, and you'll be encouraged to grow your skills through training and mentoring opportunities.
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Matthew Kemp, Benefits and Welfare Manager at
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.