Benefit Officer

Do you have a passion for Excellent Customer Service, Supporting People and making a difference to people lives?
Housing Benefit and Council Tax Support provides support for Customers in the community. Ensuring our residents receive the support they are entitled to is a vital part of the service. You will be on the Front line delivering these and other related services.
Do you have experience with this type of work?
Dealing with customers on a wide range of benefit related issues, drawing on comparable customer service experience where relevant. Some claims will be straightforward, while others may be more complex and challenging, requiring patience, problem-solving skills, and the ability to remain calm and professional while still delivering a high-quality service
What will your day look like?
You will be working in a fast-paced benefits environment, ensuring that customers' claims and changes of circumstances for Housing Benefit and Council Tax Support are dealt with quickly and efficiently. You will be responsible for making discretionary awards based on circumstances and ensuring that customers are kept informed and signposted to additional support services if required. You will have regular contact with customers either via written communication or over the phone.
Who are we looking for?
You will have experience of working in a benefit-related environment or similar. You will be enthusiastic to learn and committed to delivering excellent customer service. You must be able to interpret information given by customers into an appropriate format for processing. Accurate record-keeping is essential. You will be able to empathise with customers in difficult situations but also be able to challenge customers when necessary. You will be committed to ensuring that we deliver a fast and accurate service to our customers.
Why join us?
You will be part of the Local Taxation and Benefits Team covering North Lincolnshire and North East Lincolnshire. You will receive full training from experienced officers, and there will be a lot of new things to learn, so you will need to be organised and able to retain information. In return, you will become a key player in delivering additional support to our customers.
Working Arrangements
This role is a blended working role (the duties of the role may require a blend of home and office working in line with the needs of the service)
Closing date: 14 June 2026
Interview date: 29 July 2026
Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.
For more information, please refer to the attached guidance and role profile. If you would like an informal discussion, please contact Damian Simpson at damian.simpson@nelincs.gov.uk or Kate Ashby at kate.ashby@nelincs.gov.uk
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
The Council
We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.