Bar & Restaurant Duty Manager

Are you a passionate hospitality leader who thrives in a fast-paced, guest-focused environment? We're looking for an experienced Bar & Restaurant Duty Manager to join the hotels team at Chessington World of Adventures Resort, helping deliver outstanding food and beverage experiences for our guests. This is a hands-on, customer facing role where you'll lead by example, support your management team, and take ownership of front-of-house and bar operations across breakfast, lunch, and dinner services. A day in the life of a Bar & Restaurant Duty Manager... As a Duty Manager, you'll support the Restaurant Manager and Assistant Manager in the smooth day-to-day running of our bar and restaurant operations. You'll motivate and develop a large team, drive sales performance, and ensure consistently high standards of service, safety, and cleanliness. You'll also play a key role in: Leading and inspiring the team to deliver exceptional guest experiences Supporting with recruitment and
training Managing labour stock control, and sales targets Maintaining high standards of food safety, health and safety, and cleanliness Handling guest feedback, concerns, and complaints professionally Driving KPI performance, customer satisfaction scores, and Tripadvisor ratings Ensuring all procedures, checklists, and processes are followed correctly Supporting investigations and disciplinary processes when required

Experience in a leadership role within a busy bar and restaurant environment Strong people skills with the ability to inspire and motivate others Confidence in decision-making and leading services independently A solid understanding of food safety and allergy management Passion for hospitality, food, and drink Good IT skills, including Microsoft Outlook and Office

Full Time, permanent role with a salary of £28,592.48 Varied shifts, including mornings and evenings Merlin Magic Pass - free tickets for you and your family to enjoy Merlin Entertainments theme parks and attractions Exclusive discounts across Merlin Entertainments attractions Access to a benefits app with hundreds of discounts, online GP appointments, mental health support, and an Employee Assistance Programme Free staff parking A dynamic, exciting hospitality environment with a supportive team culture