Bank Receptionist / Admin

As a valued member of the Operose Health team, your key duties will include:

• Promptly action requests for repeat prescriptions following the 48 hours prescribing process.
• Action all requests for prescriptions that come in via SystmOne on line.
• Action prescription requests via work flow and Tasks on SystmOne.
• Aim for no reports/complaints of "missing or wrong prescriptions" Fully investigate any incidents that do occur and establish what has gone wrong with the process and discuss with the line manager/lead GP and feedback learning to team members via meetings and huddles.
• Oversee the electronic prescription service to ensure it is running smoothly and respond to any queries from Pharmacies or clinicians.
• Work with the lead GP and Pharmacist to streamline processes and patient information.
• Make sure the message feature on prescriptions is used to best effect and kept up to date and relevant.
• Assist with the overflow of calls from the appointment's desks at busy times.
• To maintain adaptability and be able to provide administration support for the Patient Services Team during staff absences and other pressure points.
• Be prepared to work amongst different teams that may involve working across different sites
  
  We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.,
• Able to undertake a range of tasks, some of which requires significant initiative
• Experience dealing with public/customer care
• Experience within Primary Care
• GCSE's A-D or equivalent in English and Maths
• Awareness of confidentiality in the workplace
• Excellent IT Skills, including Microsoft Office - Outlook, Excel and Word