Bank Patient Flow Co-ordinator

We are seeking a proactive and highly organised individuals to join our bank team and support the smooth flow of customer activity within a fast-paced environment. This role is key to ensuring efficient service delivery, reducing delays, and enhancing the overall customer experience.

You will be responsible for monitoring patient length of stay in the Emergency Department (ED), working with the multidisciplinary teams to minimise breaches of the national target, assisting departmental staff to facilitate patient movement through the department, liaising with the site team and clinical staff in other parts of the hospital to facilitate patient flow.
You will play an integral role in improving operational efficiency and enhancing the customer journey, contributing to a streamlined service that is responsive, professional, and patient focused.

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport.

We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. Staff benefits include flexible working, support networks, and a strong focus on health and wellbeing to help our teams thrive.