Bank Night Concierge

We're looking for a calm, reliable and friendly Night Concierge to join our team based in RBKC (Royal Borough Kensington and Chelsea) to support our residents who have multiple needs including with daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You'll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This role is key to ensuring our services remain secure and responsive throughout the night. You'll carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You'll also support residents with any queries, maintain clear records, and help keep the environment clean and safe.,

• Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
• Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
• Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns
• Remain alert and monitor CCTV throughout the shift
• Working with the wider team to make sure any urgent issues are picked up and followed through
• Adapting to service needs to support risk assessments, safeguarding checks, and service standards
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
• Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
  
  We're looking for someone who understands the importance of compassion, routine, and safety especially at night and who's ready to make a difference in a calm, consistent way. Whether you've worked in supported housing before or bring transferable skills from another role, what matters most is if you're dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:
• Ability to work independently and taking responsibility for the night service
• You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
• Understanding the importance of diversity, equity and inclusion in everything you do
• You have the ability to stay calm and supportive in a fast paced and constantly changing environment
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software.
• Ability to take a compassionate, non judgmental approach when helping others
• You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work
  
  SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.