Bank Deputy Shop Manager

Provide flexible cover across multiple charity shops, maintaining smooth day to day operations during periods of annual leave, sickness, or other absence. Quickly adapt to different shop environments, teams, and volunteer groups to ensure continuity and consistency.

Support shop performance by maintaining an appealing retail environment, including sorting and replenishing donated stock, keeping displays fresh, and maximising sales opportunities to help drive income for the charity.

Lead and support volunteers on shift, offering guidance, motivation, and supervision to ensure a positive team atmosphere while upholding organisational standards and delivering excellent customer service.

Previous experience in a customer facing role (such as retail or similar) is essential, with the confidence to step into different shop environments and quickly support day to day operations, merchandising, and customer service.

Commercially aware and proactive, with the ability to spot sales opportunities, keep shops well stocked and appealing, and contribute to maximising income during each shift.

Confident working with and supporting volunteers, able to quickly build rapport with different teams and provide clear guidance to maintain a positive and productive shop environment.

Adaptable and flexible, comfortable working across a variety of locations, teams, and shop set ups in a fast paced and ever changing retail environment.

Charity retail or volunteer management experience is desirable but not essential - a positive attitude, initiative, and willingness to get stuck in are key.

Willing and able to undertake physical tasks, including sorting stock and manual handling, as required across different shop settings.

St Gemma's Hospice is the largest hospice charity in Yorkshire, supporting thousands of patients and families each year. We are a local, independent charity with almost 50 years of expertise in providing specialist end-of-life care to the people of Leeds.

The Hospice provides In-Patient care but is not just a building; most of St Gemma's patients are supported in the place they want to stay - often their own homes. Our exceptional team, united by our mission to deliver high-quality care with compassion and dignity, consists of over 300 staff, alongside 800 volunteers who generously and passionately donate their time.

Our Academic Unit in Palliative Care is at the forefront of clinical research and training, in collaboration with The University of Leeds. We were the first University Teaching Hospice in the world and have been able to supports research, education and training, and evidence-based practice on a local, national and international scale.

Our retail team is the face of St Gemma's hospice in the community. We have 27 vibrant stores around the Leeds area generating the funding which helps us to continue to provide care for our patients, families and the community. Join us and turn your retail skills into something truly meaningful., St Gemma's is more than just a hospice. Every role makes a difference in the local community, and many staff choose to get involved in supporting our fundraising and events, enjoying the sense of connection and community it brings.

We offer a competitive range of benefits with an emphasis on inclusion and staff well-being in a caring and friendly environment:

Pension - If you are currently a member of the NHS Pension Scheme and have contributed to the scheme within the last twelve months you are eligible to continue contributing to this scheme.

Otherwise, St Gemma's Group Personal Pension Plan provides a 5% company pension contribution assuming employees contribute 3%.

Generous holiday entitlement starting at 28 days + statutory per year (FTE) rising to 34 after 10 years' service.

Enhanced occupational maternity and paternity pay (OMP / OPP).

Enhanced sick pay policy.

Free parking at the Hospice site, subject to availability.

The Bistro at the Hospice provides staff with subsidised food and free hot drinks.

Wellbeing Hub - your wellbeing matters to us and we have resources and tools to support your overall physical and mental health.

Health Assured employee assistance programme providing a wide range of wellbeing services for you and your immediate family.

Simply Health - money back towards everyday healthcare costs.

Learning and professional development (clinical and non-clinical) provided by our world-class Academic Unit of Palliative Care (AUPC).

DEI - Our internal group, Involve, includes representatives from across the Hospice.

Staff social events - gather together as a team, build relationships and recognise achievements.

Please carefully review the Role Profile and Employee Specification documents prior to completing the application form.