Bank Call Handler

You'll be part of a compassionate, community-focused team supporting people remotely, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

Handle calls promptly and professionally, offering reassurance and support
Respond to emergency calls calmly and with care
Keep accurate records and organised systems
Help maintain high service standards, All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
Internal candidates should apply via their internal careers account.
We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary LumaLiving is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Experience in a customer service or contact centre environment
Ability to stay calm and focused under pressure
Strong administration skills, including managing customer queries and complaints
Confident communicator with people at all levels

You deserve more than the basics. We've created a package to help you thrive:

A variety of online discounts and rewards from major retailers
Health and well-being plans
A wide range of learning and development opportunities
Some rewards are subject to a qualifying period or other criteria - visit our website for more information.