Bank Band 3 Switchboard Operators

The post holder is the first point of contact to Th Hillingdon Hospitals for the public through operation of the Trust's switchboard. As such this is an important role involving being an ambassador for the Trust.
The post holder will work as part of a small team providing switchboard services to the public and to Trust staff. They will work on their own initiative and make immediate decisions, answering calls and dealing with each query in a professional manner.
The post holder will also answer emergency calls in a timely manner e.g. medical crash teams, on-call staff, fire services, alarms, etc., · To deal and log report faults and maintaining on call roster information and changes
· To answer and transfer all incoming calls in a timely and professional manner and assist callers with their enquiries using the computerised switchboard.
· To provide empathy, support, and be sympathetic and helpful to callers, where English is not their first language or where they are distressed or bereaved callers.
· To be proficient in database directories using BT software and keyboard skills.
· To operate paging systems being concise with appropriate messages often having to use medical terminology when communicating with clinical staff.

Working for our organisation
The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.
The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed., · To report and log Medical gas alarms to the appropriate department
· To Initiate 999 calls for the Trust as and when required.
· To respond and initiate the Major Incident Procedure and participate fully with confidence and accuracy in passing vital information to relevant Trust staff.
· To be the contact point for lone workers in event of an alert being triggered.
· To test all Emergency Communication lines within the Trust e.g. Bleeping System, 2222 and 3333 phone lines, Maternity, A&E, and Switchboard external phone lines, the Trust Backup lines on a weekly basis.
· Test all the Cardiac Arrest Team bleeps on a daily basis, execute monthly Major Incident internal bleeps and the Major Incident Group air pager, record, and report any problems.
Important Information Regarding Applications
At The Hillingdon Hospitals NHS Foundation Trust, our recruitment processes are designed to identify candidates who demonstrate the right skills and values to support our commitment to high-quality care.
Please note that the use of artificial intelligence (AI) tools in applications is monitored. Any misuse that results in an inaccurate representation of a candidate's abilities may affect the outcome of the application. Applicants will be required to declare any use of AI prior to submitting their application.
Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date. All contracts are issued under Agenda for Change Terms & Conditions of employment and all posts are subject to appropriate job matching or evaluation process, where indicated. Applications are welcome from all sections of the community to ensure our workforce is representative of the population. Please note that all candidates at risk in London and going through the NHS London Redeployment scheme are to be given priority as part of the recruitment process where their application meets the essential criteria for the role.
Please note: If you do not meet the requirements for the role or have specific registration where required then your application will be automatically rejected.
If you do not hear from within 2 weeks of the closing date please assume you are unsuccessful.
The Hillingdon Hospital will use the information provided primarily for the purposes of managing your employment within the Trust.