Bank, Band 3, Receptionist

· Duties will include welcoming service users, carers, professionals, and visitors to the site dealing with enquiries on the phone or face to face. · Answering the telephone and transferring calls where appropriate. · Checking ID's and handing out security alarms and keys for which training will be given. · Maintaining stationery stock supplies through the ordering system. · Using PARIS and PCMIS (our service user information systems) to look for information and enter details full training will be provided. · Reporting maintenance and cleaning issues to the helpdesk and keeping accurate and up to date maintenance logs. · The post holder will be responsible for keeping the reception area clean, tidy, and organised. · The post holder will also act as a Fire Warden. Training will be provided, · Assisting the admin staff with booking clinical rooms and meeting rooms for the clinical staff working in the building. · The post holder will need to be assertive and have the ability to challenge senior members of staff and service users. · The post holder will work closely with other members of the reception team to ensure a smooth and effective reception service., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

HPFT provides services for service users with mental health, learning disability and children's and adolescent mental health problems. Applicants should have some experience of working in a healthcare setting.,

• A good standard of education to secondary level.
• Experience of working in an office environment., Worked or have lived experience with Mental Health, To be proficient in diary management.
• Computer skills
  
  Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. Feedback from our staff about working for the Trust is very positive and, in the NHS national staff survey, we regularly see a high percentage of staff saying their role makes a difference to our service users and that they would recommend the Trust as a place to work. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers.