Bank Administrators

Children, Families and Lifelong Learning provides a range of highly specialist services to vulnerable children and young people and the CFLL Business Support teams provide administrative support to operational frontline teams across all areas. This includes areas as diverse as Social Care, Non-Schools Education, Quality and Performance, Contact Services and Transformational Projects. Bank Administrators provide a vital function in ensuring the Business Support service can rely on additional capacity to provide robust support to all teams. While remote working is a part of the agile working plan for Surrey County Council, office bases are available at Woking, Weybridge, Guildford and Reigate and there will be a requirement to attend these offices as the need arises. Generally, hours of operation are weekdays between 8.45am-5pm and most requests to work will fall within these core hours. However, in line with our commitment to flexible working, the demands of the role, and the nature of casual work, this can be amended to meet staff and operational requirements. We are looking to increase our pool of bank staff to allow us to be more flexible; the demand and type of support required can be subject to change in this dynamic service. As a result of working in such a large service, we are looking for staff from a range of backgrounds which could include, but is not limited to, experience of Administrative/PA/Secretarial work, education administration settings, and telephone work. Bank Team Administrators can expect to cover the following responsibilities -

• Arranging, attending, and minuting multi agency meetings with professionals and families, producing high quality minutes digitally to an agreed standard, delivered to statutory deadlines.
• Accurately recording and uploading information received onto a central database.
• Updating and maintaining databases and spreadsheets with performance and task data.
• Preparing and submitting documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines.
• Managing email duty boxes, prioritising urgent alerts and requests.
• Administrative tasks such as post, photocopying, formatting documents, shredding, basic IT support completed to the required standard.
• Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams.
• Handling sensitive and confidential documentation, including information relating to children, and ensuring it is managed with the highest levels of care and discretion.
  
  Comprehensive minute taking, including the ability to note-take extensive multi-agency meetings using a laptop
• Exceptional organisation and prioritisation
• Ability to support and guide colleagues to manage workload and ensure task completion
• Ability to work resiliently in time sensitive and pressurised environments
• Outstanding customer service and communication skills both verbal and written
• Proactiveness, adaptability and ingenuity
• Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint., 2. Please provide an example of a time in which you had to support a colleague to complete a complex task or a task within strict deadlines. What would you do differently next time?
3. Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your laptop minute taking experience within a meeting setting. 4. What does 'excellent customer service' mean to you? Can you give an example of a time you have delivered excellent customer service?

The starting salary for the Team Administrator role is £15.21 per hour plus a 15% annual leave allowance. High scoring candidates may be eligible for the role of Senior Administrator. This will be discussed following interview. We are looking for experienced administrators to join our team of bank workers who support our operational staff within the Children, Families and Lifelong Learning (CFLL) Business Support Teams throughout Surrey. If you have strong initiative, can demonstrate flexibility, and would enjoy the experience of working across different teams, then this may be the role for you. This role has flexible hours so you will not be employed to set hours or guaranteed work, but you may be asked to cover spikes in demand, holidays, absence, and reduced staff levels. Our Offer to You
• Annual leave allowance
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Carers leave and volunteering days dependant on agreed working hours
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• Learning and development hub where you can access a wealth of resources