Band 8a Pharmacy Operations and Performance Manager

University Hospitals Birmingham NHS Foundation Trust is looking for a talented and driven pharmacy professional to join our Pharmacy Directorate as Pharmacy Operations and Performance Manager, based at Birmingham Heartlands Hospital.

This is a fantastic opportunity for an experienced pharmacist or pharmacy technician to step into a senior leadership role within one of the largest teaching hospital trusts in England. You will join the Pharmacy Directorate Core Senior Leadership Team, working alongside the Clinical Site Lead and reporting directly to the Chief Pharmacist, and will play a pivotal part in shaping the operational and business direction of pharmacy services across our four hospital sites.

Our pharmacy department is going through an exciting period of transformation, with significant investment in automation, digital systems and service modernisation. You will have real influence over how these changes are delivered, working closely with senior pharmacy leaders and Trust departments including Finance, Governance and Human Resources., As Pharmacy Operations and Performance Manager, you will lead the day-to-day operational delivery of pharmacy services at your designated site, ensuring services are safe, efficient and responsive to the needs of patients and staff.

Your core responsibilities will include:

- Leading operational and business planning for pharmacy services, working with the Chief Pharmacist and Associate Chief Pharmacists

- Managing and developing staff, including line management of staff and support for other pharmacy managers

- Monitoring performance against agreed objectives and KPIs, identifying areas for improvement

- Managing budgets and contributing to cost improvement and efficiency proposals

- Overseeing automation and IT systems within the department

- Resolving complaints and operational issues, escalating appropriately where needed

We are looking for someone with significant post-registration experience, a proven track record in operational or performance management, and strong leadership and communication skills. You will be confident managing budgets, handling conflict and complaints professionally, and building effective relationships across teams. Registration with the General Pharmaceutical Council is essential. Hospital pharmacy experience is desirable but not essential, so we welcome applications from pharmacists and pharmacy technicians who share our ambition to deliver excellent pharmacy services.

Previous hospital pharmacy experience is desirable but not essential. What matters most is a strong track record in operational management, performance leadership and team development. If you are ready for your next challenge and want to make a genuine difference to patient care across Birmingham, we would love to hear from you.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.