Band 6 Service Manager- Colorectal / General Surgery and Cardiology

An exciting opportunity has arisen at Good Hope Hospital for a motivated and experienced Service Manager to join our Colorectal, General Surgery and Cardiology operational management team. Working closely with the Operations Manager and General Manager, the post holder will play a key role in providing operational and managerial leadership to ensure delivery of the Trust's performance, quality and financial objectives.,

• Lead and manage Referral to Treatment (RTT), Cancer and Diagnostic pathways, ensuring robust patient tracking and performance in line with local and National key performance standards.
• Analyse, interpret, and present performance and operational data to senior managers and clinical leads to support informed decision making.
• Support patient flow, bed capacity, and discharge processes, working closely with clinical and operational teams.
• Line manage administrative and support staff, including recruitment, appraisal, performance management, sickness absence, training and development, and rota management.
• Deputise for the Operations Manager as required.
Development Opportunities This role offers excellent exposure and development across a broad range of operational and strategic areas, including: -Referral to Treatment (RTT) & Cancer performance. -Diagnostic Capacity planning and performance management. -Service development (including capacity and demand modelling). -Planning and Operational Management. -Financial Management. -HR Management. -Complaints management and resolution, ensuring appropriate investigation and learning.

You will be an organised, resilient and analytical individual, confident managing competing priorities in a fast paced healthcare environment. You will have strong communication skills and the ability to build credible, collaborative relationships with colleagues at all levels, including clinicians and senior managers. You will be comfortable working with data, using insight to identify risks, drive improvement, and support delivery of performance and quality objectives. You will demonstrate a strong commitment to patient safety, equity, dignity, and compassion. Further details about the roles and responsibilities within the role can be found within the attached Job Description and Person Specification. Please note that this is a full-time role equating to 37.5 hours per week. Whilst the role will be based at the Good Hope Hospital site, travel to other hospital sites may be required.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.