Band 5 Personal Assistant / Office manager

The post holder will be responsible for arranging and servicing meetings, coordinating day to day diary management, the production of presentation material and reports and ensuring that service contacts receive a prompt response to all correspondence and enquiries. The post holder will be required to make decisions within delegated authority, on behalf of the Associate Director and the Head of Nursing. The post holder will be required to manage and support other PAs within the ICCR management office, Responsible for dealing with all enquiries and correspondence made by post, e-mail or telephone, prioritising accordingly all correspondence and messages, drawing attention to any marked 'urgent' or 'high priority'.

Responsible for relaying any urgent messages/problems immediately to the relevant Associate Director and the Head of Nursing, or other appropriate individuals, and proactively sourcing information to speed resolution.

Responsible for setting up effective and efficient systems for messages and information management.

Responsible for processing complaints appropriately and in a timely manner, bringing to the attention of the relevant Associate Director and the Head of Nursing and managers.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.