Band 4 Team Leader - Radiology

An exciting opportunity to join the admin and clerical team at Radiology Good Hope as a A&C Band 4 Team Leader As a Team Leader you will be expected to provide a comprehensive and full ranging administration and co-ordination service. Working in conjunction with colleagues, service users and stakeholders to provide an efficient service. The post holder will be responsible for the day-to-day training and supervision of other administrators, co-ordinators and clerical support workers. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users.Main duties of the job

• To provide day to day supervision to Administrators/Coordinators and Clerical Staff and plan staff rota and cover as required
• Book bank staff as required
• Participate in the induction and training of all new members of staff in department
• Demonstrate own activities to new / less experienced staff
• Liaise with staff and service users
• Accurately record telephone messages and action as appropriate
• To provide a point of contact for service users
• Provide effective communication and problem solving both face to face and via telephone
• Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
• Attend departmental meetings on a regular basis
• Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
• To assist with the collection and provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy-to-understand manner
• Ability to make decisions relating to non-routine enquiries and issues.
• Ability to problem solve and provide alternative solutions
• Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action
  
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.