Band 4 Switchboard Supervisor

The Switchboard Supervisor will assist the Switchboard Team Leader in the management of the 24/7 telecommunications function. To be responsible for supervising the switchboard operators, ensuring provision of a responsive, customer focussed service The post holder will be a key member of the IT Service Centre team with specific responsibilities for the day-to-day operational management of staff and services., The Switchboard Supervisor will assist the Switchboard Team Leader in the management of the 24/7 telecommunications function. To be responsible for supervising the switchboard operators, ensuring provision of a responsive, customer focussed service The post holder will be a key member of the IT Service Centre team with specific responsibilities for the day-to-day operational management of staff and services.

• To receive and deal with phone calls from Operators advising of their absences and to record details as necessary.
• To be responsible for the allocation of leave ensuring that there is an adequate number of staff on duty at all times.
• To be fully conversant with systems to ensure that all Operators' annual leave, sick-ness, TOIL, training, appointments etc. are recorded accurately.
• To monitor staff time and attendance and ensure that issues are dealt with in line with Trust Policy.
• To carry out Return to Work interviews with Operators in line with Trust Policy
• To follow the Trust's policies in relation to dealing with harassment, grievances, disci-plinary issues etc. and to report any unresolved problems to the relevant managers.
• To ensure that breaks are allocated appropriately and fairly.
• To assess competencies on a regular basis and monitor Operator performance against departmental standards.
• To carry out monitoring, assessments and observations for Operators in order to en-sure that they are proficient in operating all procedures.
  
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.