Band 4 Rota Coordinator / Administrator-Trauma and Orthopaedics

An exciting opportunity has arisen for an enthusiastic Rota Coordinator/Administrator to join the Trauma and Orthopaedic Team at Heartlands/ Good Hope and Solihull The post holder will be a key member of the team and is expected to provide a comprehensive administrative support for Medical Rostering within the department, resolving day-to-day problems independently. Make decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with Departmental, Trust and National standards, policies, and procedures. Act as a source of advice and guidance, and the first point of contact for enquiries for the Trauma and Orthopaedic Consultant and Resident Doctor Rotas. Coordinate the preparation of agendas and minutes; ensuring appropriate follow up action completion as required. The post holder will be expected to appropriately manage confidential, complex and sensitive information concerning staff, exercising discretion and always upholding professional standards. You will need to ensure accurate records on the department roster, linking to rostering rules and decisions undertaken to ensure safe management of services whilst ensuring access to training requirements for our medical trainees. The post holder will be a key member of the team will also support the senior management team with other admin duties as they arise. This may include arranging meetings, taking minutes, collating data, report writing.Main duties of the job Communication

• In a courteous and professional manner, respond positively and promptly to enquiries and incoming calls. Deal with routine enquiries and ensure prompt liaison with the Medical Workforce team. Take the appropriate course of action to resolve roster gaps, liaising with other staff as appropriate.
• Always act with discretion to take and record accurate messages, redirecting queries where suitable and ensure follow through to resolution.
• Be the first point of contact for queries and support to resident doctor rota queries for the department.
• Provide effective communication and problem solving both face to face and via telephone.
• Be the first point of stakeholders who may be highly emotional and high distressed ensuring that any language or other communication barriers are overcome.
• Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
• Attend departmental meetings on a regular basis, this includes representing the operational team at Resident Doctor inductions and Resident Doctor Forums.
• Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
• Build the weekly resident /consultant rotas onto Rota Cloud (Digital Rota Management Tool)
  
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.