Band 4 Patient Navigator - Diabetes & Endocrinology

We are looking for a Patient Navigator to join the Diabetes & Endocrinology admin team who has administrative experience and to work as part of a team within a dedicated speciality/patient group. To ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. Act as a single point of contact for patients within your remit. General administrative duties for the department such as filing of all correspondence including patient letters, results, photocopying and distribution of mail, managing mailboxes - identify and action any correspondence suitable for own response - produce relevant correspondence for clinician's reply.

We are looking for an administrative individual to join the Diabetes & Endocrinology admin team based at Chase Farm Hospital to oversee the patient pathway from referral to treatment. This involves the implementation of salient NHS targets, regular contact with patients and a keen attention to detail., You will have excellent written and communication skills - You will have administrative experience - You will have a good telephone manner - You will have sound organisational skills - You will be able to work both in a team environment and autonomously - You will be expected to input data on the Royal Free Hospital NHS system EPR - a patient records system and/or database system using excel and therefore excellent data entry skills are required., Education and professional qualifications Essential

• English and Maths at GCSE level or equivalent
Desirable
• Diploma level qualification or equivalent experience
• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
Values Essential
• Demonstrable ability to meet the Trust Values
Experience Essential
• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
Desirable
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems
Skills and aptitudes Essential
• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
Desirable
• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases
Personal qualities and attributes Essential
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
Person Specification Education and professional qualifications Essential
• English and Maths at GCSE level or equivalent
Desirable
• Diploma level qualification or equivalent experience
• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
Values Essential
• Demonstrable ability to meet the Trust Values
Experience Essential
• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
Desirable
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems
Skills and aptitudes Essential
• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
Desirable
• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases
Personal qualities and attributes Essential
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
  
  It is the aim of the Trust to provide patients and other service users with the best possible care and services. In order to meet this aim, all our staff are required at all times to put the patient and other service users first and do their utmost to meet their requests and needs courteously and efficiently.