Band 4 Medical Secretary Supervisor

The post holder will provide a comprehensive, efficient and confidential medical secretarial service to Consultants and the wider clinical team, supporting the effective delivery of patient care. Working with initiative and autonomy, they will manage clinical correspondence, patient enquiries, appointments, investigations, results and administrative processes, ensuring work is prioritised appropriately and completed within required timescales. The post holder will act as a professional, sensitive and empathetic point of contact for patients, relatives, carers, GPs and other healthcare professionals, using sound judgement when dealing with complex or confidential enquiries. They will provide day-to-day supervision, training and support to medical secretarial and clerical staff, allocating workload and supporting effective team cover and service delivery.

The role will also provide dedicated support to cancer patients, helping coordinate aspects of their pathway, responding to non-clinical queries, monitoring appointments and investigations, signposting patients and carers to appropriate information and support services, and escalating concerns or delays to the relevant clinical team.

Main duties of the job

Provide a comprehensive, confidential medical secretarial service to Consultants and the wider clinical team, managing correspondence, clinical letters, patient enquiries, diaries, meetings and administrative processes. Prioritise and manage workload independently, ensuring appointments, investigations, results and patient records are progressed accurately and within required timescales. Act as a key point of contact for patients, relatives, GPs and healthcare professionals, communicating sensitively, resolving queries and escalating clinical concerns appropriately. Maintain accurate electronic records, manage incoming correspondence and support clinic and theatre activity. Provide day-to-day supervision, training and support to secretarial and clerical staff, allocating and monitoring workload and arranging appropriate cover.

Support cancer patients through their pathway by monitoring appointments and diagnostic tests, providing non-clinical information and signposting to appropriate support services. Work alongside the ACP team to identify and escalate delays or concerns, support personalised care and self-management, maintain accurate cancer pathway documentation in line with West Midlands Cancer Alliance pathway management.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.