Band 4 Lead Administrative Officer

We are looking for Lead Administration Officer (Team Leader) to support the work of the London Breast Screening Administration Hub by accurate, efficient and timely execution of essential activities that supports the breast screening pathway, under the direction of the Office and Assistant Service Managers. To lead on the administration function related to the London Breast Screening Administration HUB and Call Centre including a close collaboration with the London Breast Screening services. To provide, supervision and training to Senior Administration Officers and Administration Officer's, associated with the London Breast screening Hub Call Centre., This post does involve working shift patterns including weekends and late evenings to provide operational support to cover the Hub telephone call Centre and admin tasks.

The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy environment.,

• 5 GCSE's or equivalent
• Educated to A Level standard or equivalent experience
Desirable
• NVQ Level 3 in Business Administration or Customer Care or equivalent level of knowledge and experience
• Key Skills Level 2 in Literacy or equivalent experience
Experience Essential
• Experience working in a complex organization with numerous stakeholders
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using various forms of information technology in work-related activities
• Experience working in the National Health Service (NHS)
Desirable
• Supervisory experience
• Experience working in a Breast Screening Unit
Skills and aptitudes Essential
• Good understanding of general office working procedures
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
• Good attention to detail and able to work systematically
Desirable
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Working knowledge of the Quality Assurance Reference Centre
• Training skills, Good organisational skills
• Ability to use own judgement in a range of alternative situations/ deadlines
• Able to sustain meticulous attention to detail
• Good level of verbal and written communication
• Good interpersonal and listening skills
• Ability to motivate both self and others
• Able to handle difficult and distressing situations effectively
• Able to compose correspondence and reports
• Able to work as part of a team.
Desirable
• Able to present information to others (presentation skills)
• Able to influence others
Person Specification Royal Free World Class Values Essential
• Demonstrable ability to meet the Trust Values
Education & professional Qualifications Essential
• 5 GCSE's or equivalent
• Educated to A Level standard or equivalent experience
Desirable
• NVQ Level 3 in Business Administration or Customer Care or equivalent level of knowledge and experience
• Key Skills Level 2 in Literacy or equivalent experience
Experience Essential
• Experience working in a complex organization with numerous stakeholders
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using various forms of information technology in work-related activities
• Experience working in the National Health Service (NHS)
Desirable
• Supervisory experience
• Experience working in a Breast Screening Unit
Skills and aptitudes Essential
• Good understanding of general office working procedures
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
• Good attention to detail and able to work systematically
Desirable
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Working knowledge of the Quality Assurance Reference Centre
• Training skills, Good organisational skills
• Ability to use own judgement in a range of alternative situations/ deadlines
• Able to sustain meticulous attention to detail
• Good level of verbal and written communication
• Good interpersonal and listening skills
• Ability to motivate both self and others
• Able to handle difficult and distressing situations effectively
• Able to compose correspondence and reports
• Able to work as part of a team.
Desirable
• Able to present information to others (presentation skills)
• Able to influence others
  
  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top