Band 3 Ward Administrator

We are looking for a motivated and organised individual to join our Day Surgery team as a Band 3 Ward Administrator. The post holder will be the first point of contact for patients, relatives, and visitors, providing a professional, friendly, and efficient reception and administrative service. Working within a busy surgical environment, you will support the smooth running of the department by managing patient admissions, appointments, and enquiries while ensuring accurate patient records are maintained. You will work closely with clinical and administrative staff to deliver a high-quality service and ensure patients receive a positive experience throughout their day surgery journey. Main duties of the job, Greet and assist patients, relatives, and visitors attending the Day Surgery Unit.Register patient arrivals and ensure all demographic information is accurate and up to date.Manage appointments, admissions, and discharge related administration.Answer telephone calls and respond to enquiries in a professional and timely manner.Maintain accurate electronic and paper patient records in line with confidentiality and data protection policies.Liaise with clinical teams, ward staff, and other departments to support patient pathways.Carry out general administrative duties including filing, scanning, data entry, and correspondence.

Education & professional Qualifications Essential

• GCSE
Desirable
• NVQ Level 2 or Equivalent
Experience Essential
• Experience of working in a public/patient facing role
Desirable
• Experience of working with Cerner, or similar electronic Patient Administration Systems
• Previous work experience in a healthcare setting
Skills and aptitudes Essential
• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Ability to work within a multidisciplinary team
Royal Free shared commitments Essential
• Demonstrable ability to meet the Trust shared commitments.
Personal qualities and attributes Essential
• Excellent communication and interpersonal skills, with the ability to interact sensitively with people from diverse backgrounds.
• Compassionate and patient-focused approach, particularly when supporting anxious or vulnerable patients.
• Strong organisational skills and attention to detail.
• Understanding of the importance of confidentiality and data protection.
• Ability to support efficient patient flow and service delivery.
• A caring and compassionate approach aligned with Royal Free Hospital values.
Person Specification Education & professional Qualifications Essential
• GCSE
Desirable
• NVQ Level 2 or Equivalent
Experience Essential
• Experience of working in a public/patient facing role
Desirable
• Experience of working with Cerner, or similar electronic Patient Administration Systems
• Previous work experience in a healthcare setting
Skills and aptitudes Essential
• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Ability to work within a multidisciplinary team
Royal Free shared commitments Essential
• Demonstrable ability to meet the Trust shared commitments.
Personal qualities and attributes Essential
• Excellent communication and interpersonal skills, with the ability to interact sensitively with people from diverse backgrounds.
• Compassionate and patient-focused approach, particularly when supporting anxious or vulnerable patients.
• Strong organisational skills and attention to detail.
• Understanding of the importance of confidentiality and data protection.
• Ability to support efficient patient flow and service delivery.
• A caring and compassionate approach aligned with Royal Free Hospital values.
  
  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top