Band 3 Ward Administrator

We are looking for a motivated and organised individual to join our Day Surgery team as a Band 3 Ward Administrator. The post holder will be the first point of contact for patients, relatives, and visitors, providing a professional, friendly, and efficient reception and administrative service.

Working within a busy surgical environment, you will support the smooth running of the department by managing patient admissions, appointments, and enquiries while ensuring accurate patient records are maintained. You will work closely with clinical and administrative staff to deliver a high-quality service and ensure patients receive a positive experience throughout their day surgery journey.

Key Responsibilities:

Greet and assist patients, relatives, and visitors attending the Day Surgery Unit.

Register patient arrivals and ensure all demographic information is accurate and up to date.

Manage appointments, admissions, and discharge related administration.

Answer telephone calls and respond to enquiries in a professional and timely manner.

Maintain accurate electronic and paper patient records in line with confidentiality and data protection policies.

Liaise with clinical teams, ward staff, and other departments to support patient pathways.

Carry out general administrative duties including filing, scanning, data entry, and correspondence.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top