Band 3 Waiting List Clerk

We are looking for an enthusiastic, organised and motivated individual to join the Surgery, Women and Children's Division at Blackpool Victoria Hospital as a Band 3 Waiting List Clerk.

This is an excellent opportunity to join a busy and supportive team and play an important role in helping to ensure patients are managed efficiently through their elective pathway.

The successful candidate will work alongside other Waiting List Clerks, consultants, clinical teams and Directorate staff, providing high-quality administrative support to assist with the effective management of surgical waiting lists and theatre activity.

The role will provide support across a range of specialties within the Division and will include maintaining accurate waiting list information, assisting with day-to-day administrative processes and providing additional cover during periods of annual leave, sickness absence and increased workload.

You will work closely with the Waiting List Manager and wider team to help maximise the effective use of available capacity and support the delivery of waiting list and access targets.

Please note:Due to the anticipated level of interest, this vacancy may close early once sufficient applications have been received.Sponsorship is not available for this post.

The post holder will provide effective administrative and operational support to the Waiting List team, working collaboratively with Waiting List Co-ordinators to support the management of inpatient and day-case pathways across surgical sub-specialties.

The role will contribute to the timely, accurate and efficient management of waiting lists in accordance with local and national standards. The post holder will maintain accurate patient and pathway information, support forward planning of elective activity and escalate emerging capacity or waiting-time concerns appropriately.

The post holder will also provide cross-cover across the service during periods of annual leave, sickness absence and increased operational demand, helping to maintain continuity of service and a positive patient experience.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Key Duties and Responsibilities

1. Comply with the Trust's Management of Patient Access Policyand associated procedures, ensuring that waiting list activity is managed accurately, consistently and in accordance with agreed standards.

2. Work using own initiative within the scope of the role, reviewing waiting list reports on a daily basis and taking appropriate action. Escalate identified capacity issues, potential delays or risks to waiting time targets to the appropriate Waiting List Clerk or manager.

3. Support the validation of patients'Referral to Treatment (RTT)status in accordance with Trust policy, contacting patients by telephone or correspondence where required to confirm their current status and ensure waiting list information remains accurate and up to date.

4. Provide patients with clear and accurate administrative information relating to their planned admission to and discharge from hospital, referring clinical queries to the appropriate healthcare professional.

5. Ensure that patient demographic and administrative information is accurate and up to date, including GP details, home address, contact telephone numbers and notified periods of unavailability. Accurately record patient communications, pathway activity and case note tracking information on the appropriate electronic systems.

6. Receive, review and action incoming correspondence promptly and appropriately, escalating matters where necessary.

7. Locate, retrieve, track and distribute patient case notes to wards, clinics and other relevant departments in accordance with local procedures.

8. Support the co-ordination of pre-operative assessment appointments, liaising with patients by telephone or correspondence and ensuring that relevant administrative information is recorded accurately.

9. Support the effective utilisation of theatre capacity by ensuring theatre lists are appropriately populatedat least two weeks in advance, with forward planning undertakenfive weeks ahead, escalating any identified gaps or capacity concerns promptly.

10. Liaise closely with Nurse Practitioners and relevant clinical teams to support the timely identification and booking ofHigh Dependency Unit (HDU)beds where required in advance of patients' planned admission dates.