Band 3 Team Administrator - Bristol

The service provides specialist assessment, diagnosis, and treatment for adults with suspected ADHD, covering the full BNSSG area. As a highly specialised service, we play a vital role in supporting individuals throughout their diagnostic journey and ongoing care., Working under the supervision of the Lead Administrator, the successful candidate will join the established administrative team within the Bristol ADHD Service.

The service is extremely busy and fast-paced, currently supporting a caseload of more than 5,000 service users. This role therefore requires someone who is highly organised, able to prioritise effectively, and confident working under pressure.

Strong communication skills and proficiency in Microsoft Office applications are essential. A calm, professional, and approachable manner is also important, as the post holder will often be the first point of contact for service users. Some calls may be challenging due to the nature of ongoing mental health difficulties, and the ability to remain composed and supportive is key.

Core responsibilities will include managing clinicians' diaries, booking appointments, responding to enquiries, and handling a high volume of telephone calls.

We are Avon and Wiltshire Mental Health Partnership NHS Foundation Trust (AWP), a diverse organisation of more than 5,000 dedicated staff delivering inpatient and community-based mental health services.

Within BNSSG (Bristol, North Somerset and South Gloucestershire), we provide a wide range of mental health services across multiple locations, ensuring high-quality and accessible care for the local population. Our teams work collaboratively to support the mental health and wellbeing of the communities we serve.

Our people are central to everything we do. Their expertise, compassion and commitment enable us to deliver person-centred care and to promote wellbeing for both service users and colleagues. We believe that fulfilled and supported staff provide the best possible care.

We are committed to building an inclusive and diverse workforce and actively welcome applications from individuals of all backgrounds. We particularly encourage applications from people from Black, Asian and minority ethnic communities, those with disabilities, and members of the LGBTQ+ community. We value the unique perspectives and experiences that diversity brings, and we believe it strengthens our organisation and the care we provide.