Band 3 Switchboard / Receptionist

To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.,

• Previous Training in Reception/Switchboard role
• Familiarity with Microsoft Office software packages, Word, Excel and Outlook
• Experience of working in a busy reception area.
Desirable
• English to GCSE Grade C, or equivalent.
• RiO trained
• Experience of working in a Mental Health environment/Healthcare setting.
• Experience of working in a customer facing role
Person Specification Essential Essential
• Previous Training in Reception/Switchboard role
• Familiarity with Microsoft Office software packages, Word, Excel and Outlook
• Experience of working in a busy reception area.
Desirable
• English to GCSE Grade C, or equivalent.
• RiO trained
• Experience of working in a Mental Health environment/Healthcare setting.
• Experience of working in a customer facing role
  
  About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Week 1- Mon 18:00-22:00, Tues 18:00-22:00, Sat 07:30-15:00, Sun 15:00-22:00. Week 2- Tues 07:30-18:00, Wed 17:00-22:00, Thurs 17:00-22:00, Fri 17:00-22:00.