Band 3 Senior Device Admin Support Worker - Cardiology

This is an exciting opportunity to join a fast paced Cardiac Rhythm Management Service within the Cardiology Department where we are recruiting for a Senior Device Support Worker.

Based at Good Hope Hospital, part of University Hospitals NHS Foundation Trust, you will provide administrative support to the team to ensure that the Service runs smoothly, effectively and efficiently.

This is a varied role that will require excellent time management and organisational skills. You will have a strong administrative background with good keyboard skills and experience of answering high volumes of telephone calls to deal with queries sympathetically and professionally. The ability to prioritise tasks is essential., The post holder will actively participate in organising and maintaining the device service as part of a multi-disciplinary team to provide a seamless service to patients under the supervision of Cardiologists, Registrars and Cardiac Physiologists.

To prioritise own workload to ensure that all deadlines are met, ensuring all appointments are sent out on time and that clinics are booked and triage of waiting list is within targets set.

To arrange all appointments for clinics and domiciliary visits, cancelling and re-arranging of clinics.

To maintain a booking system for device appointments for specific clinics to include inpatient appointments and requirements to attend other areas of the site. Reporting on a regular basis any slippage in appointments to the Lead for CRM.

To carry out all administration procedures involved with the accurate registering of new patients and deceasing on the computer system.

To accurately recruit patients to remote monitoring services

To work closely with Physiologists to minimise waiting times for patients including swift hand over of request/messages

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.