Band 3 - Receptionist, Outpatients - Cross Site

To provide a first-class reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics.

Greet patients attending the Outpatient department in a warm and friendly manner and act as the first physical point of contact between patients and the Outpatient department.

To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain a high level of service to patients.

Manage the booking of designated follow up appointments via the Request list waiting lists, ensuring that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require